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PROFESSIONAL CLEANING

WS

HOUSE CLEANING FAQ

1.ARE YOU LICENSED AND INSURED?
Yes! I am fully licensed, insured and bondable. For additional peace of mind, I also have WCB coverage for your complete protection.

2.HOW MUCH DO YOU CHARGE? 
My rates are either hourly or flat rate, depending on the nature of your clean. Please contact me to get an accurate estimate of services. 

3.DO I HAVE TO DO ANYTHING TO PREPARE MY HOME FOR CLEANING?
You do not necessarily need to do any preparation for your cleaning. By picking up loose toys or clothes or general clutter it ensures that optimal time is spending cleaning your home and not tidying up. 

4. WHAT IF SOMETHING GETS BROKEN OR DAMAGED? 
Accidents may happen and should anything be broken or damaged I will have the item repaired or replaced as appropriate. 

5. DO I NEED TO SUPPLY ANY CLEANING PRODUCTS OR EQUIPMENT?
No! All cleaning supplies and equipment are provided by me, to ensure quality control each clean. 

6. WHAT IF I HAVE PETS? 
No problem! I have specialized equipment that allows me to remove pet hair effectively. However depending on the degree of pet hair that is required to be removed, there may be a surcharge due to the additional time, effort and wear and tear it results in my equipment. 

7. DO I HAVE TO BE HOME FOR YOU TO CLEAN?
Most of my clients are not home and many leave the key with me. If you choose not to provide me with a key and i cannot enter your home on a scheduled cleaning day, you may incur a cancellation fee of $60 or 75% of 1 day's cleaning dues; whatever is less.

8. WHAT HAPPENS IF I NEED TO CHANGE A SCHEDULED CLEANING?
It’s understandable that sometimes things don’t work out. I ask that you please contact me 2 business days before your scheduled clean to allow me sufficient time to make changes to my schedule. 

9. ARE YOUR CLEANING PRODUCTS SAFE FOR MY FAMILY, MY PETS, AND MY HOME?
All my products are environmentally conscious, fragrance free, and safe. I am also sensitive to harsh cleaning agents so I make sure that i use product that are as safe as possible. Over the years, I have received many positive comments from my chemically sensitive clients, helping me verify the sensitivity and effectiveness of the products. However if you have sensitivities to any of my products, alternative arrangements can be made. 

10. WHAT HAPPENS IF I AM NOT HAPPY WITH A CLEANING?
My goal is your complete satisfaction. If I ever fail to meet your expectations I ask that you contact me and communicate your concerns. I work with my clients to ensure they are happy, and that the solution is mutually acceptable. 

11. WHAT IS YOUR CANCELLATION POLICY? 
You may cancel anytime, however I require a minimum of 2 weeks’ notice prior to your next scheduled clean. If you cannot provide 2 weeks’ notice, there is a cancellation fee of $60 or 75% of 1 day’s cleaning dues; whichever is less. 

 

12. WHAT HAPPENS WHEN YOU CANNOT CLEAN DUE TO SICKNESS?

When I am unable to make it to work due to sickness, I try to reschedule the job, or you may choose to entirely skip the cleaning without cancellation fees. Understandably this is not always possible; therefore I work with a team of other subcontractors in the cleaning business that I trust to cover a sick day if this is acceptable to the client and the subcontractor is available.

 

13. WHAT HAPPENS TO A SCHEDULED CLEAN DURING A PLANNED TRIP?

If you are going to be away and want to have your home cleaned, there is nothing you need to do. The only exception is when you do not provide me your house keys; you will be required to make arrangements for me to enter your home. If I arrive for a scheduled clean and no arrangements have been made to enter your home, then a cancellation fee will apply.

 

When I am away on vacation, I try to provide up to 2 weeks’ notice if only 1 scheduled clean will need to be skipped or rescheduled. If more than one scheduled clean is impacted then I try to arrange a subcontractor to look after my jobs while I am away. You are not obligated to move forward with this arrangement and you can skip the scheduled clean without penalty.  If you choose to move forward, I will personally introduce you to anyone who will be filling in. All subcontractors are fully licensed and insured for your peace of mind. 

 

DO YOU ACCEPT CREDIT CARDS?

At this time we do not accept payment by credit card, however we do take cash, cheque or e-transfer and we leave receipts at the end of each job we do.

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